Call: oz/2025/08/31/DIA0af843f23ab1c4959fcfbf8f361d29cd
Provider: ozonetel
Recording date: 2025-08-31
Duration: 14.1 min
Transcript generated from the recording in October 2026 by automatic speech recognition (Whisper large-v3-turbo).

=== Timed segments ===
[00:01 - 00:29] Hello. Good evening, this is Ritika. Hi. I am from Zuponia right? Yes yes we have talked regarding your Admin course.
[00:29 - 00:52] details regarding it over the email around 29th of August. So may I move that? Did you receive a call from our team regarding it? No, actually i have not received any call none but uh...I called yesterday to the counseling team means by pressing one okay so and
[00:52 - 01:21] The name of that girl, I don't remember. But she told me that she can't help in that thing because basically I want to swap my courses. Because she told us it is the same bundle which I have already purchased with US Accounting, US Taxation and Corporate Finance. These two courses are...because you have launched new courses so you're giving them in the same Bundle
[01:21 - 01:49] Like currently it's seven courses are in the same bundle. Okay and I have purchased that time, its five courses bundle So she told me that the ticket is still open and IT internal team is working on that so he told to wait till Monday. Till Monday? So you want replace the course right? Huh maybe
[01:49 - 02:18] Whatever you can do, whatever the best possible way because it is a same bundle which I have purchased. The same price and everything but these two courses are giving right now for new students as complimentary or bonus so if they provide the same thing to me will be great help. Okay, so they will reward you over Monday already your ticket has been raised? You have raised that
[02:18 - 02:46] Yeah I have it but okay got it so regarding if you will receive a update on Monday. Counseling team, you've got an update like you'll receive the update on monday? She told me that this ticket is still open and as you know around 643 p.m i received that mail
[02:46 - 03:07] that it is a like the different bundle and some other things but she told me that the internal team has also updated the ticket at around 9 30 or something. See I have raised on 29th regarding your vision, but i would like to let you know that means of clarity because
[03:07 - 03:37] Okay.
[03:37 - 03:51] for this. We need to pay for it. But like what I have asked earlier means that counseling team person, so she told me that its the same bundle US accounting bundle itself
[03:51 - 04:21] and having the same courses like US Accounting, US Taxation, Corporate Finance. But these are like AI2 courses you're providing right now as a bonus in the same bundle. So if I go to purchase the new bundle so it will not benefit me because of course the same for that I'm already doing with you. Okay okay but as I have conversation already I had a conversation with my internal team they totally say me the same thing which i have made you
[04:21 - 04:47] that's why I connected you. I will connect with the internal team again by then, and let them know regarding it for sure. Please ma'am because if you can...I think we already have your data. And being very honest with you Sonia, because every day i handle these kinds of queries so as much as my experience
[04:47 - 05:12] You want a replacement. There is nothing like policy in skill arbitrage. I can understand that too ma'am. Yes, I am totally honest with you. I will not give any kind of wrong promise like okay we'll do this check but as much as i know about it because i have updated to my official team on the same day on 29th
[05:12 - 05:41] So they have totally said that if she needs to buy a new course on that, we can't add it. We can't replace it like this because this particular course is not... Earlier it was earlier it were but now it is not in part of this. But as you told me the counseling team told you like this so I will agree with my internal team that literally it was a counseling team or there was someone else who talked to you regarding it
[05:41 - 06:03] because I will check first and share your email over that. Okay? Yeah, just I want to add one thing here like the earlier which is a course I have purchased last year, the bundle so it includes five courses like I already told you right and the same bundle are right now you're providing has these seven courses
[06:03 - 06:27] means five courses are the same but that these two courses you're providing new AI power because time changed and now the AI is very important to us. So if we aren't supposed to replace a course, so can provide me? Because I've already paid the same fees now like not that pinky or yeah
[06:27 - 06:56] Because I am also a student. At some point we all were students, still studying and knowing that but actually as support member not as a support person talking to you but with me as friend Yeah yeah i can understand But what I'm trying tell is that yes there are multiple days every day after one month they will gain a new state now they're in something different
[06:56 - 07:24] So there is a new update, new things happen. Right? But the particular thing cannot provide it to the old students who have taken up under because it will create a cure It will be very clashing like we are providing them so that...it will create their cures They upgrade their system they upgrade their policies but as of now we are talking today I know there isn't nothing right this
[07:24 - 07:53] Nothing like it. I can understand ma'am. But try my best to check with my internal team and whatever the ad is actually available, I will get, I'll share you over the email okay? Please no please. If you find... if you can provide both courses like that one for Indian and one for US means foreign clients so if you could only provide one for the US because i have run the US accounting currently am doing US taxation and corporate finance
[07:53 - 08:23] because my course is not still going on. I have not completed that thing now so if you can consider or your internal team can consider that thing and maybe like you told me it's a very correct thing, If you want to give the new updates to all these students will be very difficult but those who are currently working in just...I've completed only one course US Accounting till now and they're currently doing two courses
[08:23 - 08:52] So if you can add that thing in my bundle, so it will be very big help because only you are giving as a bonus in your new bundle. In your bundle there is like right you want to add AI Powered Securing Automation Mastery to your part to your bundle right? Yes. This is the code that you want To add but I have checked it. There is one A-Code at time you get access of and tell me give me a moment i'm checking
[08:52 - 09:15] I think on the same day, on 29th, i have checked your that thing. As much as i know i have that particular thing with me. Let me check. Checked your bundle eligibility criteria...
[09:22 - 09:52] Because I know there is one course that you will find out. Also then the counseling person told me maybe if i can talk with my mentor to help me out for this so they may be provide these things to me. Mentor helps you regarding the courses, mentor can help you regarding your courses
[09:52 - 10:20] Right. But the mentors are generally, means a course anchor and all so they can only provide discussions or doubts over your courses which is already in your bundle on your courses. Regarding this I don't know if there's any kind of policy because i have said many people will know for it
[10:20 - 10:50] it is not possible still what i am checking there is a one course in your bundle that you can get access to get the approval I got this is uh okay this is all telling me once again yes see, in your course now you have first 90 candidates for this course of your bundle
[10:50 - 11:18] six month training program on using AI for business growth. That is in your course, you can get access to this course. Which one ma'am? Please repeat. It's a training program of using AI or Business Growth. Okay. That we can take approval and in this case when we need complete the one primary course in which your assignments will be submitted on time, you have to attend live classes for particular period
[11:18 - 11:48] You will get access of this first 90 candidates, first 90 students in which we can add the complimentary you can add scores to your bundle. Because it is already in your bundle but criteria for first 90 candidate okay? Okay and you are talking about training program on using AI for business growth Yes So uh... It's already my bundle
[11:48 - 12:17] March 3. Okay, this is a part of different bootcamp bundle that happens in 2019 July 20th, July 21st and 2025 okay your boot camp bundle is on April yes in April it does not there so if you want for the AI business growth we can help with that
[12:17 - 12:42] or account automation, then you need to pay. Whatever you like, you can go forward with it but for accounting automation mastery I will check the team funds if it is available otherwise i'll also share what are the criteria so get that training program on using your business code So I think that would be fine
[12:43 - 13:08] You can provide me the things for this course because it is already in my bundle so I would like to continue these things. But also if you check with the internet team for that course which i have requested earlier. I will just share your email regarding it ok? Thank you ma'am. Ok. So, for this one you'll provide me access or do I need to do anything?
[13:08 - 13:36] No, for this training program on using business with AA growth. For this there are some criteria to get listed in the first 90 students. So I need check if my internal team is not able to remember the criteria. Check with the criteria exactly what it says and I will let you know over the email. Okay sure. From both courses you will revert me over? Yeah I will rewet over the same email okay
[13:36 - 13:57] Okay, thank you. Thank you so much for responding to me today because I was expecting your response and my idea is thinking that I will not get a response from your side No no! You can call me anything. Okay okay thank you so many of us for responding and have good day bye-bye Thank you

=== Full text ===
Hello. Good evening, this is Ritika. Hi. I am from Zuponia right? Yes yes we have talked regarding your Admin course. details regarding it over the email around 29th of August. So may I move that? Did you receive a call from our team regarding it? No, actually i have not received any call none but uh...I called yesterday to the counseling team means by pressing one okay so and The name of that girl, I don't remember. But she told me that she can't help in that thing because basically I want to swap my courses. Because she told us it is the same bundle which I have already purchased with US Accounting, US Taxation and Corporate Finance. These two courses are...because you have launched new courses so you're giving them in the same Bundle Like currently it's seven courses are in the same bundle. Okay and I have purchased that time, its five courses bundle So she told me that the ticket is still open and IT internal team is working on that so he told to wait till Monday. Till Monday? So you want replace the course right? Huh maybe Whatever you can do, whatever the best possible way because it is a same bundle which I have purchased. The same price and everything but these two courses are giving right now for new students as complimentary or bonus so if they provide the same thing to me will be great help. Okay, so they will reward you over Monday already your ticket has been raised? You have raised that Yeah I have it but okay got it so regarding if you will receive a update on Monday. Counseling team, you've got an update like you'll receive the update on monday? She told me that this ticket is still open and as you know around 643 p.m i received that mail that it is a like the different bundle and some other things but she told me that the internal team has also updated the ticket at around 9 30 or something. See I have raised on 29th regarding your vision, but i would like to let you know that means of clarity because Okay. for this. We need to pay for it. But like what I have asked earlier means that counseling team person, so she told me that its the same bundle US accounting bundle itself and having the same courses like US Accounting, US Taxation, Corporate Finance. But these are like AI2 courses you're providing right now as a bonus in the same bundle. So if I go to purchase the new bundle so it will not benefit me because of course the same for that I'm already doing with you. Okay okay but as I have conversation already I had a conversation with my internal team they totally say me the same thing which i have made you that's why I connected you. I will connect with the internal team again by then, and let them know regarding it for sure. Please ma'am because if you can...I think we already have your data. And being very honest with you Sonia, because every day i handle these kinds of queries so as much as my experience You want a replacement. There is nothing like policy in skill arbitrage. I can understand that too ma'am. Yes, I am totally honest with you. I will not give any kind of wrong promise like okay we'll do this check but as much as i know about it because i have updated to my official team on the same day on 29th So they have totally said that if she needs to buy a new course on that, we can't add it. We can't replace it like this because this particular course is not... Earlier it was earlier it were but now it is not in part of this. But as you told me the counseling team told you like this so I will agree with my internal team that literally it was a counseling team or there was someone else who talked to you regarding it because I will check first and share your email over that. Okay? Yeah, just I want to add one thing here like the earlier which is a course I have purchased last year, the bundle so it includes five courses like I already told you right and the same bundle are right now you're providing has these seven courses means five courses are the same but that these two courses you're providing new AI power because time changed and now the AI is very important to us. So if we aren't supposed to replace a course, so can provide me? Because I've already paid the same fees now like not that pinky or yeah Because I am also a student. At some point we all were students, still studying and knowing that but actually as support member not as a support person talking to you but with me as friend Yeah yeah i can understand But what I'm trying tell is that yes there are multiple days every day after one month they will gain a new state now they're in something different So there is a new update, new things happen. Right? But the particular thing cannot provide it to the old students who have taken up under because it will create a cure It will be very clashing like we are providing them so that...it will create their cures They upgrade their system they upgrade their policies but as of now we are talking today I know there isn't nothing right this Nothing like it. I can understand ma'am. But try my best to check with my internal team and whatever the ad is actually available, I will get, I'll share you over the email okay? Please no please. If you find... if you can provide both courses like that one for Indian and one for US means foreign clients so if you could only provide one for the US because i have run the US accounting currently am doing US taxation and corporate finance because my course is not still going on. I have not completed that thing now so if you can consider or your internal team can consider that thing and maybe like you told me it's a very correct thing, If you want to give the new updates to all these students will be very difficult but those who are currently working in just...I've completed only one course US Accounting till now and they're currently doing two courses So if you can add that thing in my bundle, so it will be very big help because only you are giving as a bonus in your new bundle. In your bundle there is like right you want to add AI Powered Securing Automation Mastery to your part to your bundle right? Yes. This is the code that you want To add but I have checked it. There is one A-Code at time you get access of and tell me give me a moment i'm checking I think on the same day, on 29th, i have checked your that thing. As much as i know i have that particular thing with me. Let me check. Checked your bundle eligibility criteria... Because I know there is one course that you will find out. Also then the counseling person told me maybe if i can talk with my mentor to help me out for this so they may be provide these things to me. Mentor helps you regarding the courses, mentor can help you regarding your courses Right. But the mentors are generally, means a course anchor and all so they can only provide discussions or doubts over your courses which is already in your bundle on your courses. Regarding this I don't know if there's any kind of policy because i have said many people will know for it it is not possible still what i am checking there is a one course in your bundle that you can get access to get the approval I got this is uh okay this is all telling me once again yes see, in your course now you have first 90 candidates for this course of your bundle six month training program on using AI for business growth. That is in your course, you can get access to this course. Which one ma'am? Please repeat. It's a training program of using AI or Business Growth. Okay. That we can take approval and in this case when we need complete the one primary course in which your assignments will be submitted on time, you have to attend live classes for particular period You will get access of this first 90 candidates, first 90 students in which we can add the complimentary you can add scores to your bundle. Because it is already in your bundle but criteria for first 90 candidate okay? Okay and you are talking about training program on using AI for business growth Yes So uh... It's already my bundle March 3. Okay, this is a part of different bootcamp bundle that happens in 2019 July 20th, July 21st and 2025 okay your boot camp bundle is on April yes in April it does not there so if you want for the AI business growth we can help with that or account automation, then you need to pay. Whatever you like, you can go forward with it but for accounting automation mastery I will check the team funds if it is available otherwise i'll also share what are the criteria so get that training program on using your business code So I think that would be fine You can provide me the things for this course because it is already in my bundle so I would like to continue these things. But also if you check with the internet team for that course which i have requested earlier. I will just share your email regarding it ok? Thank you ma'am. Ok. So, for this one you'll provide me access or do I need to do anything? No, for this training program on using business with AA growth. For this there are some criteria to get listed in the first 90 students. So I need check if my internal team is not able to remember the criteria. Check with the criteria exactly what it says and I will let you know over the email. Okay sure. From both courses you will revert me over? Yeah I will rewet over the same email okay Okay, thank you. Thank you so much for responding to me today because I was expecting your response and my idea is thinking that I will not get a response from your side No no! You can call me anything. Okay okay thank you so many of us for responding and have good day bye-bye Thank you