Call: oz/2025/08/31/DIA222ceaffb89b0fcf3c18f52475cf818a
Provider: ozonetel
Recording date: 2025-08-31
Duration: 5.5 min
Transcript generated from the recording in October 2026 by automatic speech recognition (Whisper large-v3-turbo).

=== Timed segments ===
[00:01 - 00:26] Hello, good evening. This is Farah calling from Shkelabhita Supporting speaking to Mamta Yes Hi Mamta how are you? I am good Okay Is this the right time to connect with you Mamta? Yes Thank you for the confirmation Actually this call is regarding yesterday we tried to reach out to the support team but unable to connect The concern has been raised escalated or resolved
[00:26 - 00:56] Actually, I want to know about actually for one month classes. For my working environment is not... Yes. So that's why I did not attend any classes and even any kind of assignment also I have not attended.
[00:56 - 01:18] assignment also. It's okay, it is possible to migrate your batch to the next upcoming batch you are talking about these course US accounting and bookkeeping right? Yes starting from all courses US Accounting and everything whatever classes going on
[01:21 - 01:43] Rest classes are not started, I mean if i check your post. Only USL? Okay then that one also. But the rest is in October and September will be going to start so let me see.
[01:51 - 01:56] As of now, one minute.
[02:38 - 03:05] Yeah Mamata, so the next upcoming batch for US accounting and bookkeeping will be... Give me a minute. Let me check. This one is the latest August one. You want to do your August 3rd batch right?
[03:05 - 03:31] And if I check your refund window till 29th of September you will be in the refund for window. If we request for migration then your refund policy will be violated. Pardon?
[03:31 - 03:58] Currently you are in the first 30 days, it was informed to Una during the time of enrollment also. You have to obtain all the live sessions like for the Reelban policy and if your request for migration is same then the migration policies say that if a student requests for migration within the Reelsban policy will be violated or it won't be anymore. So
[03:58 - 04:28] let go your refund policy and request for the migration then next upcoming batch will be in the month of October. Okay I did not get any refund policy if i apply? Haa, I mean the refund policy which is applicable for first 45 days that will become null and void so
[04:28 - 04:55] Your recon window will be completed by 23rd of September. After 23rd, you can request for the batch migration and the batch is also in October so it won't impact your classes. You can join from beginning. We request to wait some time
[04:55 - 05:24] and then later on you can reach out to us at the start of month. I mean, 1st October like that. Okay fine! So in this way you have...I mean..like this you can do your starting batch also And your recent policy will not be violated It is completed. Okay? Okay fine Thank You Anything else apart from this month are we going to address? No no thank you
[05:24 - 05:30] Thank you for connecting. Have a great evening.

=== Full text ===
Hello, good evening. This is Farah calling from Shkelabhita Supporting speaking to Mamta Yes Hi Mamta how are you? I am good Okay Is this the right time to connect with you Mamta? Yes Thank you for the confirmation Actually this call is regarding yesterday we tried to reach out to the support team but unable to connect The concern has been raised escalated or resolved Actually, I want to know about actually for one month classes. For my working environment is not... Yes. So that's why I did not attend any classes and even any kind of assignment also I have not attended. assignment also. It's okay, it is possible to migrate your batch to the next upcoming batch you are talking about these course US accounting and bookkeeping right? Yes starting from all courses US Accounting and everything whatever classes going on Rest classes are not started, I mean if i check your post. Only USL? Okay then that one also. But the rest is in October and September will be going to start so let me see. As of now, one minute. Yeah Mamata, so the next upcoming batch for US accounting and bookkeeping will be... Give me a minute. Let me check. This one is the latest August one. You want to do your August 3rd batch right? And if I check your refund window till 29th of September you will be in the refund for window. If we request for migration then your refund policy will be violated. Pardon? Currently you are in the first 30 days, it was informed to Una during the time of enrollment also. You have to obtain all the live sessions like for the Reelban policy and if your request for migration is same then the migration policies say that if a student requests for migration within the Reelsban policy will be violated or it won't be anymore. So let go your refund policy and request for the migration then next upcoming batch will be in the month of October. Okay I did not get any refund policy if i apply? Haa, I mean the refund policy which is applicable for first 45 days that will become null and void so Your recon window will be completed by 23rd of September. After 23rd, you can request for the batch migration and the batch is also in October so it won't impact your classes. You can join from beginning. We request to wait some time and then later on you can reach out to us at the start of month. I mean, 1st October like that. Okay fine! So in this way you have...I mean..like this you can do your starting batch also And your recent policy will not be violated It is completed. Okay? Okay fine Thank You Anything else apart from this month are we going to address? No no thank you Thank you for connecting. Have a great evening.