Call: oz/2025/08/31/DIA58809371f127aaaebbe166d516fb6cd0
Provider: ozonetel
Recording date: 2025-08-31
Duration: 2.0 min
Transcript generated from the recording in October 2026 by automatic speech recognition (Whisper large-v3-turbo).

=== Timed segments ===
[00:00 - 00:24] Hello, Shujan. Shujar I am calling from Skill Advantage. From? Skill Advocate. Yes. Yeah. Actually this is regarding your email that you know like no cost TMI you had done with Access Bank and you were charged an interest and everything so of course
[00:24 - 00:52] Like we would want from you the credit card statement so that they can help with your resolution and things like this. Yeah but a credit card statements I can give you once i get the EMI, first CMI as of now has not got anything They have just charged me this amount which I've already sent you. Okay okay So actually Sujay B finance team asked for the credit cards statement. Okay yeah Once I get it You will share it with us right?
[00:52 - 01:22] Okay, okay. And Shujar like can you tell me what is the date that you can share this with us? I normally get my statement on 14th of every month so for 14th I can save you. Okay fine, fine Shujai completely alright ok So first as you said that interest was charged this month The moment you get the credit card given They have given me SMS that this will be interesting charge
[01:22 - 01:35] Okay. Once it is done, I need to understand what is the thing? Okay? Okay fine! So just for the time being can we close the ticket and can you just... Yeah absolutely, absolutely please.
[01:35 - 01:58] Okay, fine. Thank you so much for the confirmation only for the time being we are closing it The moment to get this receive statement do share with us So that also you will be able understand how much interest was charged and everything And we can like take from there onward Like we'll forward it to the finances and they work on it okay? Yeah yeah Okay thank you so many of our confirmations Bye

=== Full text ===
Hello, Shujan. Shujar I am calling from Skill Advantage. From? Skill Advocate. Yes. Yeah. Actually this is regarding your email that you know like no cost TMI you had done with Access Bank and you were charged an interest and everything so of course Like we would want from you the credit card statement so that they can help with your resolution and things like this. Yeah but a credit card statements I can give you once i get the EMI, first CMI as of now has not got anything They have just charged me this amount which I've already sent you. Okay okay So actually Sujay B finance team asked for the credit cards statement. Okay yeah Once I get it You will share it with us right? Okay, okay. And Shujar like can you tell me what is the date that you can share this with us? I normally get my statement on 14th of every month so for 14th I can save you. Okay fine, fine Shujai completely alright ok So first as you said that interest was charged this month The moment you get the credit card given They have given me SMS that this will be interesting charge Okay. Once it is done, I need to understand what is the thing? Okay? Okay fine! So just for the time being can we close the ticket and can you just... Yeah absolutely, absolutely please. Okay, fine. Thank you so much for the confirmation only for the time being we are closing it The moment to get this receive statement do share with us So that also you will be able understand how much interest was charged and everything And we can like take from there onward Like we'll forward it to the finances and they work on it okay? Yeah yeah Okay thank you so many of our confirmations Bye