Call: oz/2025/08/31/DIA6c221daa33b16284714091e0466e7cb4
Provider: ozonetel
Recording date: 2025-08-31
Duration: 5.1 min
Transcript generated from the recording in October 2026 by automatic speech recognition (Whisper large-v3-turbo).

=== Timed segments ===
[00:00 - 00:27] Hello. Yes? Hi, am I talking to Payal? Yes. Payal this is Dipali from Lawsico. Hi Dipali. Hi, I was waiting for you in the meeting today and you did not join me. What time? 525. I sent you the link as well i think on your email
[00:28 - 00:55] Yes, I sent you the link also at 1pm today only. That's okay. I'm sorry, I must have asked. I did not check my email today. That is okay. So, I think Payal, do you have applied for a refund? Yes. Yeah, so what's the issue exactly?
[00:57 - 01:26] Currently, I'm already dead emotionally and financially. I don't have any support. I am not able to concentrate on like...any of the classes or the studies. Recently, I've lost my pet due to illness and I'm not coming out of that. Okay. So, I am NOT in a condition too free also. And pretty knows I'm only jobless person. I was looking for opportunities
[01:26 - 01:52] But then I attended one or two classes and did not find a virtual room. That is also the reason. So, I have so many students behind me. I wanted to go ahead and do this course but somehow it's not happening
[01:53 - 02:23] Okay, okay. So even I know your refund criteria have gone through to do assignments and all but within the 10-15 days of period i had taken this decision for two classes or one lecture, yes lecture, attendance. Okay so I'm not expecting at least you paying me the booking amount
[02:23 - 02:49] That is more crucial for me because I will not be having any kind of funds in my bank account. Unnecessary, my savings are fully down. Unnecessarily, I will get no loan in the future. So don't... At least stop that mandate. Here's my mind. And not accepting triple nine but atleast to stop that
[02:49 - 03:18] I will convey the same to support and refund team.
[03:18 - 03:48] they will get in touch with you. Okay? Actually, I have called for a number on the phone and it's been the same number but when I give second option to refunds for existing students, call disconnects from this person. Which number do you call? Support number? Email is given by email. Okay. That's right. Okay, okay. I'll contact support
[03:48 - 04:16] and refund team. I have no contact with the refund team, one of them had me taken a couple of contacts to my father and others didn't. Okay, I will talk once again and then we'll be able to contact you. Don't worry, I tell them to speak to you.
[04:16 - 04:46] I am a diabetic and going under medication due to this stress level. My sugar is quite like 50-450
[04:46 - 05:06] I don't know how long they're going to make it. Don't worry, things will be fine. Okay? Don't worried about it. I'll tell the team to speak to you, to call you. Okay. Okay, okay. Take care. Thank you.

=== Full text ===
Hello. Yes? Hi, am I talking to Payal? Yes. Payal this is Dipali from Lawsico. Hi Dipali. Hi, I was waiting for you in the meeting today and you did not join me. What time? 525. I sent you the link as well i think on your email Yes, I sent you the link also at 1pm today only. That's okay. I'm sorry, I must have asked. I did not check my email today. That is okay. So, I think Payal, do you have applied for a refund? Yes. Yeah, so what's the issue exactly? Currently, I'm already dead emotionally and financially. I don't have any support. I am not able to concentrate on like...any of the classes or the studies. Recently, I've lost my pet due to illness and I'm not coming out of that. Okay. So, I am NOT in a condition too free also. And pretty knows I'm only jobless person. I was looking for opportunities But then I attended one or two classes and did not find a virtual room. That is also the reason. So, I have so many students behind me. I wanted to go ahead and do this course but somehow it's not happening Okay, okay. So even I know your refund criteria have gone through to do assignments and all but within the 10-15 days of period i had taken this decision for two classes or one lecture, yes lecture, attendance. Okay so I'm not expecting at least you paying me the booking amount That is more crucial for me because I will not be having any kind of funds in my bank account. Unnecessary, my savings are fully down. Unnecessarily, I will get no loan in the future. So don't... At least stop that mandate. Here's my mind. And not accepting triple nine but atleast to stop that I will convey the same to support and refund team. they will get in touch with you. Okay? Actually, I have called for a number on the phone and it's been the same number but when I give second option to refunds for existing students, call disconnects from this person. Which number do you call? Support number? Email is given by email. Okay. That's right. Okay, okay. I'll contact support and refund team. I have no contact with the refund team, one of them had me taken a couple of contacts to my father and others didn't. Okay, I will talk once again and then we'll be able to contact you. Don't worry, I tell them to speak to you. I am a diabetic and going under medication due to this stress level. My sugar is quite like 50-450 I don't know how long they're going to make it. Don't worry, things will be fine. Okay? Don't worried about it. I'll tell the team to speak to you, to call you. Okay. Okay, okay. Take care. Thank you.