Call: oz/2025/08/31/DIA9fc5d0ec876c457408144ebe4df8b831
Provider: ozonetel
Recording date: 2025-08-31
Duration: 1.6 min
Transcript generated from the recording in October 2026 by automatic speech recognition (Whisper large-v3-turbo).

=== Timed segments ===
[00:00 - 00:25] Hello. Good afternoon, I'm from SKAVITRA support team. Are we speaking to Radhika Fernandez? Yes right. Okay Radhikha you said that you were unable to log into your student account and you are not sure if it has been disconnected or what right? Yes because i think uh... from the last two weeks i had sent previously few mails
[00:25 - 00:43] but I did not get any response that's when i wrote to another mail account where you process the refund which I had applied for earlier. Right, okay so have you got access to the portal? No no no I don't have it You haven't yet
[00:43 - 01:13] Alright, what I'll do is...I think it's only a matter of changing the password or something. I will be sharing the details with you right over the mail itself. Your email id would be radsc13 at the next time. Yeah, alright. Alright, I'm sharing this with you in 2-3 minutes and check your name ok? Ok fine! And can I use this to login? Sure
[01:13 - 01:38] Okay, fine. Thank you. Most welcome. Thank for taking the call and I hope they have a wonderful day. Hi there! We value your feedback and would like to know how we can improve our services. Please rate your satisfaction level with our service on a scale of 1 & 2 With one being satisfied and two being dissatisfied. Thank You for Your Feedback

=== Full text ===
Hello. Good afternoon, I'm from SKAVITRA support team. Are we speaking to Radhika Fernandez? Yes right. Okay Radhikha you said that you were unable to log into your student account and you are not sure if it has been disconnected or what right? Yes because i think uh... from the last two weeks i had sent previously few mails but I did not get any response that's when i wrote to another mail account where you process the refund which I had applied for earlier. Right, okay so have you got access to the portal? No no no I don't have it You haven't yet Alright, what I'll do is...I think it's only a matter of changing the password or something. I will be sharing the details with you right over the mail itself. Your email id would be radsc13 at the next time. Yeah, alright. Alright, I'm sharing this with you in 2-3 minutes and check your name ok? Ok fine! And can I use this to login? Sure Okay, fine. Thank you. Most welcome. Thank for taking the call and I hope they have a wonderful day. Hi there! We value your feedback and would like to know how we can improve our services. Please rate your satisfaction level with our service on a scale of 1 & 2 With one being satisfied and two being dissatisfied. Thank You for Your Feedback