Call: oz/2025/08/31/DIAd7f46c07696bb73cdde69951bc0f72c9
Provider: ozonetel
Recording date: 2025-08-31
Duration: 9.2 min
Transcript generated from the recording in October 2026 by automatic speech recognition (Whisper large-v3-turbo).

=== Timed segments ===
[00:01 - 00:30] Hello. Hi, my name is Bhutteet and I am speaking from Skill Arbitrage Yes Am i speaking with Kunal? Yes, I'm Kunal Kunal actually you requested for a callback from the refund team So that's why I called you so yes please let me know how can I assist you Sir as I have mentioned it I am in the position of become on earth
[00:30 - 00:58] I am being shifted to hostel for 3 years and after that, of course after completing the degree anyone like me would read competitive exams in higher education. Understood. So i want stop this course because before taking it I was not having a plan on being shifted into hostel so I thought I will complete this course in 6 months and from hostel I'll come back home only
[00:58 - 01:26] semester vacations just for that one week or like some festivals for 1 to 2 days so I could not continue this course. That's the reason, I was keep on requesting for the refunds okay Gunal you aware that now you purchase a bootcamp right and here who have option available You have five year access period from the date of purchase So if you want you can pause this program
[01:26 - 01:56] after 5, if you feel that you are busy for five six months or one year. After 1 year we can also restart so whatever the new batch available will be assigned to that batch yeah but I am busy for three years right and after it okay i'll read for competitive exams to get into some good colleges understood that's the reason why I was recruited understood
[01:56 - 02:24] If you are unable to attend the live classes, then there is also an option available for reference to recording. So whenever you have time, refer to recordings as well. Yeah I thought that but there's a problem see if i am focusing on this course it will be hard for me to manage my time because in hostel they don't give me time so when ever I come home I'll just have that time after 2 months
[02:24 - 02:53] So in 2 months I will have something around 7-8 classes recording. It would be hard to manage for me and currently also when I am pursuing the course, see i don't have laptop or pc at my home so I go to a stationary to complete my assignment ,I pay them. So currently now also I'm having many problems to pursue this course. Right now you are only in hostel or about to go to hostel? I am about to going to hostel but currently not in the hostel. In 25-30 days we're planning
[02:53 - 03:19] So you are planning to go through the course for your study purpose right? Yes. Understood, okay Kunal and you also aware about the fund policy right correct? Yes but yes I was absent from one class. I'm not getting you come again please. I was absence of one class uh... The day i was absent it was in stationary shop there was no current I joined
[03:19 - 03:47] And as soon I joined it, in 5 to 10 minutes I left the class because of no current issue. Understood and you have also raised this concern... You have also informed the support team related to this game? Have you dropped any email regarding that? Yeah! I said that I could not continue this course so i want a refund. I've raised this concerns before 3 days. Okay let me just check
[03:47 - 04:16] So have you completed your 30 days or? No, no. I have not completed the 30 days. I am ready to wait for 30 days but now I want confirmation that I will get the refund and not for that reason I'm crying Kunal actually as per policy update we can check that you are in premature stage right when put your details then we checked whether you're eligible
[04:16 - 04:38] It is responding right now. It is in pre-visual state So as of now we cannot commit you whether you will get the refund or not Once you complete 30 days then, You need to raise your ticket and our confirmation team will check and revert back accordingly Could not I just get one confirmation that I would get a refund because i was absent for 1 day
[04:38 - 05:06] Understood. It is already clear in POMG that you need to attend all 30 days classes, initial 30 day class and complete all the assignments if you will not be able to do that You wouldn't be able for it Yes I am not asking 100% refund Just stop the course right now because I'm not asking for registration fee also back Because yes I know I was absent from one day That's the reason I'm NOT asking for a hundred percent refund
[05:06 - 05:34] Yes, I want to stop this course right now. You want to start like you are saying you want to Stop the EMI and completely stop the course right? You don't want to continue in this way you're saying right? Yes yes yes. Okay so Ikunal related to the Emi we do not have any authority to stop DMI because that is third party loan okay So we cannot halt the EMIs or we can not intervene it
[05:34 - 06:03] hold those particular emails. It is taken by from the finance team Second thing related to stopping course completely or discounting course completely that we can only give you confirmation once complete 30 days and raise request then proceed accordingly. But if you are mentioning that, you have absent on first class as per policy If you got a point like you need to attend all 30 day classes
[06:03 - 06:30] assignment within 30 days then we can proceed for a refund. This is the term condition you need to fulfill and for this part right as of now I cannot give any confirmation whether he will get the refund or not because here in premature stage so i cannot commit anything right now So,I request once you complete thirty days just come back raise your concern raise your request for the refund whatever the confirmation you receive You can discuss over on the confirmation accordingly
[06:31 - 06:56] After completing the 30 days what should I do because see each fight didn't need a refund so technically my 55,000 is the course money wasted right that's the reason i'm having attention if i got perfect reply and confirmation it would be good for me from last past three day am not sleeping well because of this tension.
[06:56 - 07:25] But as of now you are in premature stage, and you mentioned that we have not completed 30 days so we cannot give it a confirmation whether we can refund or not. Right? Related to the confirmation whether they can be the refund or no, that can only confirm once complete the 30 days with request between 30-45 days And when received that like whether we proceeded or not then you can discuss again We can do it immediately Ok after this for whom should I contact
[07:25 - 07:46] I went to the support team. You can raise, yeah you can raise requests and have completed initial 30 days from your first one subscription. Once can you check when will i complete my exact 30 days once can you checklist? May I put a column hold so I can check details? Yes yes thankyou for now
[08:28 - 08:58] Your first point substitution conducted on 12th of August right? Yes. And your refund, so you can raise the refund in between 11 September to 25th of September. 11 September-25 September right? Yeah In between dates we only can raise for the refund Right now I can see it is mentioned premature Ok So that's why you are getting reply You're in premature stage We wouldn't be able to give you confirmation whether we are proceeding from the refund or not
[08:58 - 09:10] Okay, thank you sir. I will contact the support team after 30 days of completion. Okay, okay good enough. Thank you. Thankyou so much for having a nice day

=== Full text ===
Hello. Hi, my name is Bhutteet and I am speaking from Skill Arbitrage Yes Am i speaking with Kunal? Yes, I'm Kunal Kunal actually you requested for a callback from the refund team So that's why I called you so yes please let me know how can I assist you Sir as I have mentioned it I am in the position of become on earth I am being shifted to hostel for 3 years and after that, of course after completing the degree anyone like me would read competitive exams in higher education. Understood. So i want stop this course because before taking it I was not having a plan on being shifted into hostel so I thought I will complete this course in 6 months and from hostel I'll come back home only semester vacations just for that one week or like some festivals for 1 to 2 days so I could not continue this course. That's the reason, I was keep on requesting for the refunds okay Gunal you aware that now you purchase a bootcamp right and here who have option available You have five year access period from the date of purchase So if you want you can pause this program after 5, if you feel that you are busy for five six months or one year. After 1 year we can also restart so whatever the new batch available will be assigned to that batch yeah but I am busy for three years right and after it okay i'll read for competitive exams to get into some good colleges understood that's the reason why I was recruited understood If you are unable to attend the live classes, then there is also an option available for reference to recording. So whenever you have time, refer to recordings as well. Yeah I thought that but there's a problem see if i am focusing on this course it will be hard for me to manage my time because in hostel they don't give me time so when ever I come home I'll just have that time after 2 months So in 2 months I will have something around 7-8 classes recording. It would be hard to manage for me and currently also when I am pursuing the course, see i don't have laptop or pc at my home so I go to a stationary to complete my assignment ,I pay them. So currently now also I'm having many problems to pursue this course. Right now you are only in hostel or about to go to hostel? I am about to going to hostel but currently not in the hostel. In 25-30 days we're planning So you are planning to go through the course for your study purpose right? Yes. Understood, okay Kunal and you also aware about the fund policy right correct? Yes but yes I was absent from one class. I'm not getting you come again please. I was absence of one class uh... The day i was absent it was in stationary shop there was no current I joined And as soon I joined it, in 5 to 10 minutes I left the class because of no current issue. Understood and you have also raised this concern... You have also informed the support team related to this game? Have you dropped any email regarding that? Yeah! I said that I could not continue this course so i want a refund. I've raised this concerns before 3 days. Okay let me just check So have you completed your 30 days or? No, no. I have not completed the 30 days. I am ready to wait for 30 days but now I want confirmation that I will get the refund and not for that reason I'm crying Kunal actually as per policy update we can check that you are in premature stage right when put your details then we checked whether you're eligible It is responding right now. It is in pre-visual state So as of now we cannot commit you whether you will get the refund or not Once you complete 30 days then, You need to raise your ticket and our confirmation team will check and revert back accordingly Could not I just get one confirmation that I would get a refund because i was absent for 1 day Understood. It is already clear in POMG that you need to attend all 30 days classes, initial 30 day class and complete all the assignments if you will not be able to do that You wouldn't be able for it Yes I am not asking 100% refund Just stop the course right now because I'm not asking for registration fee also back Because yes I know I was absent from one day That's the reason I'm NOT asking for a hundred percent refund Yes, I want to stop this course right now. You want to start like you are saying you want to Stop the EMI and completely stop the course right? You don't want to continue in this way you're saying right? Yes yes yes. Okay so Ikunal related to the Emi we do not have any authority to stop DMI because that is third party loan okay So we cannot halt the EMIs or we can not intervene it hold those particular emails. It is taken by from the finance team Second thing related to stopping course completely or discounting course completely that we can only give you confirmation once complete 30 days and raise request then proceed accordingly. But if you are mentioning that, you have absent on first class as per policy If you got a point like you need to attend all 30 day classes assignment within 30 days then we can proceed for a refund. This is the term condition you need to fulfill and for this part right as of now I cannot give any confirmation whether he will get the refund or not because here in premature stage so i cannot commit anything right now So,I request once you complete thirty days just come back raise your concern raise your request for the refund whatever the confirmation you receive You can discuss over on the confirmation accordingly After completing the 30 days what should I do because see each fight didn't need a refund so technically my 55,000 is the course money wasted right that's the reason i'm having attention if i got perfect reply and confirmation it would be good for me from last past three day am not sleeping well because of this tension. But as of now you are in premature stage, and you mentioned that we have not completed 30 days so we cannot give it a confirmation whether we can refund or not. Right? Related to the confirmation whether they can be the refund or no, that can only confirm once complete the 30 days with request between 30-45 days And when received that like whether we proceeded or not then you can discuss again We can do it immediately Ok after this for whom should I contact I went to the support team. You can raise, yeah you can raise requests and have completed initial 30 days from your first one subscription. Once can you check when will i complete my exact 30 days once can you checklist? May I put a column hold so I can check details? Yes yes thankyou for now Your first point substitution conducted on 12th of August right? Yes. And your refund, so you can raise the refund in between 11 September to 25th of September. 11 September-25 September right? Yeah In between dates we only can raise for the refund Right now I can see it is mentioned premature Ok So that's why you are getting reply You're in premature stage We wouldn't be able to give you confirmation whether we are proceeding from the refund or not Okay, thank you sir. I will contact the support team after 30 days of completion. Okay, okay good enough. Thank you. Thankyou so much for having a nice day